Privacy Policy

How TexoAI collects, uses, stores, and protects personal information.

Privacy Policy

Last updated: March 25, 2026

This Privacy Policy explains how TexoAI ("TexoAI", "we", "us", or "our") collects, uses, stores, and shares information when you use our website, products, and related services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, do not use the Services.

Scope

This Privacy Policy applies to information we collect through:

  • https://texoai.com
  • TexoAI web applications and APIs
  • Support, billing, and account-related communications

It does not apply to third-party services that we do not control.

Information We Collect

We collect the following categories of information.

1. Information you provide

Depending on how you use the Services, you may provide:

  • Account details (such as name, email address, login credentials)
  • Profile information (such as company, role, preferences)
  • Billing information (processed by payment providers)
  • Inputs, files, prompts, and content you submit to the Services
  • Communications with us (such as support requests and feedback)

2. Information collected automatically

When you use the Services, we may automatically collect:

  • Device and browser metadata (browser type, operating system, language)
  • Log and usage data (IP address, timestamps, pages viewed, feature usage)
  • Performance and diagnostics data (errors, crash logs, latency metrics)
  • Cookie and similar tracking information

3. Information from third parties

We may receive information from:

  • Identity and authentication providers
  • Payment processors
  • Analytics and security providers
  • Public sources where permitted by law

How We Use Information

We use information to:

  • Provide, maintain, and improve the Services
  • Create and manage user accounts
  • Process payments and prevent fraud
  • Secure our systems and detect abuse
  • Provide customer support and respond to requests
  • Send service-related notices and product updates
  • Perform analytics and product research
  • Comply with legal obligations and enforce our terms

We may use aggregated or de-identified information for lawful business purposes.

Legal Bases (where applicable)

Where required by applicable law (for example, GDPR/UK GDPR), we process personal data based on one or more of the following legal bases:

  • Performance of a contract
  • Legitimate interests
  • Consent
  • Compliance with legal obligations

How We Share Information

We do not sell personal information. We may share information only in these situations:

  • Service providers that help us operate the Services (hosting, analytics, support, billing, security)
  • Business transactions (such as merger, acquisition, restructuring, or asset transfer)
  • Legal and safety reasons (to comply with law, enforce terms, protect users and TexoAI)
  • With your direction or consent

When we share data with service providers, we require appropriate contractual and security protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Remember preferences
  • Measure usage and performance
  • Improve product functionality and user experience

You can control cookies through your browser settings. If you disable cookies, some features may not work correctly.

Data Retention

We retain personal information for as long as necessary to:

  • Provide the Services
  • Meet legal, accounting, and compliance requirements
  • Resolve disputes and enforce agreements

Retention periods vary by data type and purpose. We may retain limited backup copies for business continuity.

Data Security

We implement technical, administrative, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Data Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international data transfers.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict or object to certain processing
  • Receive a portable copy of data
  • Withdraw consent where processing is based on consent

You may also opt out of marketing emails using the unsubscribe link in those emails.

To exercise rights, contact us at [email protected].

California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, correct, and limit use of certain sensitive personal information, subject to legal exceptions.

TexoAI does not sell personal information and does not share personal information for cross-context behavioral advertising as those terms are defined under California law.

Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

Third-Party Services

The Services may contain links to third-party websites or tools. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law. The "Last updated" date above indicates the latest revision.

Contact Us

If you have questions or requests about this Privacy Policy, contact: